Refund policy

Because Earvin’s Choice products are food items intended for pets, all sales are final. For food-safety and quality-control reasons, we cannot accept returns or exchanges, even if the product is unopened. Returned food products cannot be restocked or resold.

Not sure which protein your pup will love? We recommend starting with a smaller package or variety option before stocking up on a favorite.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We stand behind the quality of every Earvin’s Choice product. If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.

Please include your order number and clear photos of the product and shipping packaging so our team can review the issue. Depending on the circumstances, we may provide a replacement or refund.

PRODUCTS YOUR DOG DOESN’T LIKE

Every dog has different tastes and preferences. A dog declining to eat a product, changes in taste preference, or accidentally ordering the wrong product does not qualify for a return, replacement, or refund.

At Earvin’s Choice, we take pride in providing premium, thoughtfully sourced treats and chews and will always work to resolve legitimate order or quality issues fairly.